Privacy Policy

Last updated: 23 April 2025

Happiesta (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.happiesta.in (“Site”) or purchase our products. By using our Site or services, you consent to the practices described below.

1. Definitions

• Personal Data: Any information relating to an identified or identifiable individual (e.g., name, email address).
• Usage Data: Information collected automatically when you visit our Site (e.g., IP address, browser type).

2. Information We Collect

3. How We Use Your Information

We use your data to:

1. Process Orders & Deliveries
   • Fulfill purchases, exchanges, and communicate order status.
2. Customer Support
   • Respond to inquiries, troubleshoot issues, and improve service.
3. Marketing & Promotions
   • Send newsletters, special offers, and updates (you may opt out at any time).
4. Site Improvement & Analytics
   • Analyze usage patterns, optimize Site performance, and personalize your experience.
5. Legal & Safety
   • Comply with legal obligations under the Information Technology Act, 2000 and prevent fraud.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Enable core functionality (e.g., shopping cart).
• Performance Cookies: Collect anonymous usage data to improve our Site.
• Marketing Cookies: Track visitor behavior to display relevant promotions.

You can disable cookies via your browser settings, but some features may not function properly.

5. Data Sharing & Disclosure

We do not sell or rent your Personal Data. We may share information with:

• Service Providers (e.g., payment processors, delivery partners) to fulfill orders.
• Regulatory Authorities when required by law or to protect legal rights.

Affiliates under strict confidentiality agreements.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• SSL encryption for data in transit.
• Secure servers with restricted access.
• Regular security audits and staff training.

7. Data Retention

• We retain Personal Data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
• Usage Data is retained for up to 2 years for analytics purposes, unless a longer retention period is required by law.

8. Children’s Privacy

Our Site is not intended for children under 13 years. We do not knowingly collect Personal Data from minors. If you believe we have collected data from a child, please contact us to request deletion.

9. Your Rights

Subject to applicable law, you may:

• Access, correct, or update your Personal Data.
• Request deletion of your Personal Data.
• Object to or restrict processing of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, email us at csthehappiesta@gmail.com.

10. International Transfers

Your information may be processed in India or any other country where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent changes. Continued use of our Site constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: csthehappiesta@gmail.com
• Phone: +91 706 502 2544 (Mon–Sat, 10 AM–6 PM IST)
• Address: 2823/3, Pratap Market, Sadar Bazar, Delhi – 110006, India

Thank you for trusting Happiesta with your privacy.